August 2018 President’s Message
A young couple had just closed on a new home. Leaving their first home and their neighborhood was hard, but the kindness and understanding that our employees showed them during the transition made all the difference.
It was one of many emails, phone calls and personal exchanges I receive from member/owners. The stories are often powerful. It’s rarely about a transaction or process. Usually, it’s about the people. Members regularly tell me how much they appreciate our credit union staff.
Those are the kind of experiences we always want you to have with your credit union.
Of course we don’t always succeed. Sometimes a change leads to an unintended consequence. When that happens, we work hard to make it right.
No matter what, please know that decisions we make always begin and end with you in mind. Our goal is to make banking easy for you, and to provide you with the trust, safety and sound-ness that you expect from your credit union. We never lose sight of the fact that you are our priority and we’re here to help — that’s the VCCU difference.
Thank you for being a member/owner.