July 2020 President’s Message
The year 2020 is officially halfway over. What a year it has been already, with Covid-19, race relations, and our economy dominating the headlines. To put it in a historical perspective, it is like 1918, 1929, and 1968 all rolled into one. I wanted to take this month’s President’s report to update what we have done this year to address those topics.
Starting with Covid-19, this year has changed the way we do business. Our biggest concern is protecting our greatest assets, our employees, while providing our membership with outstanding service. We have directed all deposit and withdrawal business to the drive-thru lanes and installed a third lane to help facilitate the flow of traffic. We are taking loan applications, new accounts, and coin deposits in person via appointment. We have transformed the waiting room of our lobby to a loan closing room since it has better circulation than our offices. We are looking at additional ways to better service our members. Our goal is to have capabilities for remote document signatures for loans and accounts within the next month. Within the next year we will launch remote deposit capture, bill pay, and real-time transactions with our debit cards.
Minnesota has also been in the news for the death of George Floyd and the unrest that has followed. I want to make it clear that ALL members are welcome at VCCU, regardless of your ethnicity, gender, religion, sexual orientation, income, ect… Our goal is to make this a welcoming place where all our members feel comfortable using their own credit union.
Finally, the economy has been struggling this year. Many of our members have spent time on unemployment due to the pandemic shutdowns. We have helped many members defer their payments and have also signed on to the Minnesota Attorney General’s pledge to help homeowners facing hardship due to the coronavirus pandemic.
On behalf of our entire VCCU team, I want to thank you for your patience and cooperation as our daily operations transformed during the COVID-19.